Posts Tagged ‘customer satisfaction’

Very often we think that we know what our client needs, and maybe it is, but unless you hear it from your client specifically you are still only guessing. Here are some needs that can be addressed: (more…)

Most business owners wear several hats. They are not interchangeable, and you can’t wear them all at the same time. You must continually be asking: “Who am I here?”

For your business to grow and be successful, you have to eventually settle on the one with the best fit, and pass the others off. (more…)

Many business owners get into their business because of the thoughts of self-sufficiency, more free time and of course, making more money.

Obviously, as the business owner and leader, you have a unique stake in the success or failure of the business because it is tied to you as an individual. You therefore go though the tough times filled with the excitement of what is to be once your vision for the future is realised. (more…)

Owing and running a business is often described as someone being an entrepreneur. What exactly is an entrepreneur? Here are a number of interesting points about an entrepreneur: (more…)

You may have heard that most small businesses fail within 3 years of starting. Well this can be avoided if you have the following in place in your business. “What are they?” you ask…… Have a look and see if these 10 important aspects of your business are in place: (more…)

This is a continuation from my previous blog on customer satisfaction.

11.  Conduct surveys one time per month in order to find out what your clients want and need. Your ability to deliver solutions to current problems will position you as a coach who is solution oriented and who is willing to be flexible to deliver what it is that the client most wants and needs. An online survey tool such as www.zoomerang.com is a fantastic tool for providing online surveys to your current customers and clients. (more…)